Return & Refund Policy
At Tokii, every product is carefully inspected and hygienically sealed before dispatch. Since oral-care products are personal hygiene items, we follow a limited return policy to ensure safety and quality for all customers.
Due to hygiene centerd reasons, we do not accept returns once the product has been opened or used. However, we do offer replacements or refunds in the following cases:
You received a damaged product
You received a defective product
You received a wrong item
Your order has missing parts
To Be Eligible Follow The Given Steps:
Step 1
Please share a clear unboxing video recorded from the moment from the package is received/opened.
Step 2
The video must be shared within 48 hours of delivery
with your order ID.
Step 3
The product, packaging, and issue should be clearly
visible in the video.
🚫Non-Eligible Cases
No unboxing video is shared.
The request is raised after 48 hours of delivery.
The product has been used, altered, or damaged after delivery.
Damage is due to incorrect usage or mishandling.
↔️Refunds
Refunds will be processed to the original payment method.
Please allow 5–7 business days for the amount to reflect.
Shipping charges (if any) are non-refundable.
In some cases, we may offer a replacement instead of a refund, depending on the issue.